Login Issues

Updated:Apr 11,2014


Contact Information:
214-360-6107 option 2 for password reset or login@heart.org
 

If you are experiencing issues logging into Grants@Heart, please review the following troubleshooting tips.  If you are unable to resolve your login issues, please contact us.

Message:  Your username/password is incorrect.
  • Usernames/passwords are case sensitive.  
  • If you cannot remember your username and/or password, click on "Did you forget your ID or password?" on the Grants@Heart display page. 
If you have created a security question, answer the question correctly to be granted access to the site. If you have not created a security question, the login information will be sent to your e-mail address.  You must have access to the e-mail address you identified in your Grants@Heart profile.  If you no longer have access to the e-mail address, contact the AHA at login@heart.org for assistance.

NOTE:  After the fourth failed attempt to log into Grants@Heart, the system will lock you out for up to two hours.

Message:  Your session has expired
.

The system will time out after 30 minutes of inactivity.  You will see a message that your session has expired.  You must login again.  If your session expires, you may lose any unsaved data.  Save your data often.

Perform the following steps to refresh your browser for PC users:
  • Close all instances of Internet Explorer. Open a new Internet Explorer browser. Type the Web address directly into the URL field -- http://research.americanheart.org.
     
  • If you still receive the message, "Your session has expired," then go to Tools, Internet Options, and under Temporary Internet Files, click on Delete Cookies. In the Delete Files dialog box, click to select the Delete all offline content check box, then click OK.
     
  • Reboot your computer.


Perform the following steps to refresh your browser for Mac users: 

  • Close all instances of Safari. Open a new Safari browser. Type the Web address directly into the URL field -- http://research.americanheart.org.
     
  • If you still receive the message, "Your session has expired," then click on the Safari tab, then Empty Cache. When the dialog box appears and asks if you're sure you want to empty the cache, click Empty.
     
  • Reboot your computer.
     

Log in to Grants@Heart (opens in new window)
The Grants@Heart site is a web-based
system for application preparation,
submission, peer review, and awards
management.